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There are different avenues for students to offer feedback, obtain support, or file a formal grievance.


If a student wishes to offer general suggestions or feedback regarding any school-related matters, they are encouraged to use our online suggestion box. Suggestions can be submitted anonymously.  Students can also indicate whether they would like their suggestion to be discussed at the next Town Hall or Student Council Meeting.


Students who have more pressing concerns should arrange a meeting with the Director of Student Services, who can offer support and review the student’s options. Often the Director of Student Services is able to help resolve the situation and/or provide needed resources. If the situation requires further action, or if a student wishes to file a complaint against a student, staff member, faculty member, a school policy, or the school in general, they can initiate the grievance process by completing a Complaint & Incident Form and submitting it to the DSS or other staff member. An attempt will be made to resolve the complaint informally. However, if informal mediation does not work or the student wishes to skip the informal process, then the procedure for a formal complaint will be initiated. The full Complaint and Grievance process, including disciplinary procedures, are outlined in the Student Handbook.

Students who have completed the internal grievance and/or disciplinary processes at AIMC but wish to take further action may file a complaint with the Accreditation Commission for Acupuncture and Oriental Medicine (ACAOM) the college’s accrediting body or with the Bureau for Private Post Secondary Education (BPPE), which is the regulatory body which protects the rights of students and ensures post-secondary institutions are operating ethically.


If a complaint involves sexual misconduct or intimidation, or other sex-based discrimination, separate Title IX policies and procedures are followed.  Information about these policies and procedures can be accessed through the Title IX page on the AIMC website and in the Student Handbook.


"One of my favorite things about AIMC is the sense of community. We come together to support each other through challenges. Instead of a sense of competitiveness between students, there is a caring community that lifts everybody up. The faculty and staff are approachable and provide wonderful support during your graduate journey."

- Master’s Student
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